Return & Refund Policy

1️⃣ 30-Day Refund Window

Customers may request a return or refund within 30 days of receiving the product.

2️⃣ Eligibility for Returns & Refunds

To qualify for a return or refund, all of the following conditions must be met:

• Item must be unused

• Item must be in the same condition as received

• Product packaging and components must be intact and resellable

  • ❌ Returns will not be accepted if the packaging is torn or damaged and cannot be resold.

• All original packaging, labels, and tags must be attached

• Proof of purchase (receipt or order confirmation) is required

• Product photo + original shipping box photo (at time of receipt) are mandatory

3️⃣ How to Initiate a Return

⚠️ Return authorization is required before sending any item back.

📩 Contact Information

Email: Orders@caforia.com
Phone: +1 647-530-4911
Business Hours: 9:00 AM – 4:00 PM (ET)

📸 Required Documents (Mandatory)

• Product photos

• Photo of the outer shipping box (as received)

• Order number or receipt

📍 Return Address (After Approval Only)

25-1111 Flint Rd
North York, Ontario
Canada, M3J 3C7

✔ Returns must be shipped only after approval
❌ Unauthorized returns will not be processed

4️⃣ Non-Returnable Items

The following items are not eligible for return or refund:

• Fresh Royal Jelly and other perishable items

• Refrigerated or temperature-controlled probiotics

• Custom-made or personalized products

• Personal care & beauty products
  (Including Weleda, Attitude, Nature Clean, Andalou Naturals, Dr. Bronner’s, Derma-E, Thayers, Natracare, Honest, etc.)

• Discounted items (Today's Deal, Supersale, etc.)

• International orders due to change of mind

🔹 If unsure about eligibility, please contact us before purchasing.

5️⃣ Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon receipt.

We will take full responsibility in cases of:

• Defective products

• Damage during shipping

• Incorrect item shipped

Once verified, we will promptly arrange a replacement or full refund.

6️⃣ Exchange Policy

📸 Product photos are required for all exchange requests.

✔ Defective or Incorrect Items

• Return shipping: Covered by us

• Replacement shipping: Free of charge

❌ Change of Mind (wrong option, cancellation, etc.)

• Return shipping: Customer responsibility

• Replacement shipping: Customer responsibility

Shipping costs will be calculated based on product weight and destination.

7️⃣ Refund Processing

• Refunds are processed within 10 business days after approved return is received and inspected

• Refunds are issued to the original payment method

• Processing time may vary depending on your bank or card issuer

📌 If your refund has not been received after 15 business days from approval, please contact Orders@caforia.com.

8️⃣ Return Shipping Cost Responsibility

• Defective / damaged / wrong item → Company covers shipping

• Change of mind → Customer covers shipping

9️⃣ Credit Card Fee Policy

Change of Mind Refunds

Refund will be issued after deducting:

• Round-trip shipping costs

• Credit card processing fees

Defective / Wrong Item

Full refund including:

• Shipping fees

• Credit card processing fees

Refund details will be clearly communicated and processed after customer approval.

🔟 Order Verification & Address Policy

Orders may be delayed due to additional verification in the following cases:

• Suspicious payment activity

• CVV errors

• Billing and shipping address mismatch

• Repeated payment attempts

• Unusual distance between billing and shipping addresses

📞 We will attempt to contact the customer up to 3 times via phone and email.

📌 If no response is received:

• The order will be canceled

• Refund will be issued minus credit card processing fees

📞 Customer Support

Email: Orders@caforia.com
Phone: +1 647-530-4911

We are happy to assist you with any questions or concerns.