1) Shipping Rates

Free Shipping Conditions:

   - South Korea & Canada: Orders over $45
   - USA: Orders over $100
   - China: Orders over $250
   - Other Countries: Orders over $500

Shipping Fees for Orders Below the Free Shipping Threshold:

   - South Korea: Orders $45 or less, add $12.99 for shipping
   - USA: Orders $100 or less, add $12.99 for shipping
   - Canada: Orders $45 or less, add $9.99 for shipping
   - China: Orders $250 or less, add $25 for shipping
   - Other Countries: Orders $500 or less, add $45 for shipping

Orders shipped to Yukon, NWT, and Nunavut may carry an additional shipping charge. You will be contacted by email if this applies.

Please be aware this offer does not apply to Items sold and shipped by Marketplace Sellers (3rd party sellers).

2) Delivery Standards

• Orders are usually shipped within 1 business day after they are received. If your order is placed before 11:00am EST, your order will usually be shipped on the same day.
• In Canada delivery time is about 1-3 business days and orders are shipped by Canada Post or UPS.
• In the US delivery time is about 5-10 business days and orders are shipped by Canada Post or UPS.
• South Korea delivery time is about 4-5 business days.
• Certain areas may have longer delivery standards. You may find the detailed information on the Canada Post website. (http://www.canadapost.ca)

International delivery standards are varied by countries or orders. Please contact ourCustomer Servicefor estimated time and cost for the delivery to your country.

SHIPPING DELAYS:Due to COVID-19, our carriers have been experiencing delays in delivery. While most orders are shipped within 1-2 business days, delivery may take longer than usual to process.

3) International Orders: Importing of goods and taxes

Please ensure that ordering from us does not contravene the customs laws of your country regarding the importation of nutritional supplements and herbs. Customs fees and/or impounding of an order (including any resultant expense, subsequent loss and/or return shipping) are the sole responsibility of the purchaser.

1) Processing Time

Once you place an order*, we will ship the package within 1 business day.
* Any order confirmation (electronic or paper receipt) given to you through Caforia.com does not signify our acceptance of your order, nor does it constitute confirmation of an offer to sell. Also note that Caforia reserves the right to refuse the processing or shipment of an order for any reason.

2) Back order/Out of Stock/Pricing/Currency

If an item is temporarily unavailable from our suppliers, you will be informed promptly by email.

It does not happen very often, but if you find an error in your order, please contact ourCustomer Servicewithin one week of receiving it and we will correct it as soon as possible.

Pricing: Caforia endeavors to maintain a consistent price policy and to update this site to reflect any changes in price; however, some prices may vary depending on availability from our suppliers. This does not necessarily mean prices will always increase.

3) Cancellation

You can cancel your order within 1 hour after it has been placed. If you're unable to cancel an order, you can request a return via ourCustomer Service.

Here’s how you cancel your order:1. Sign in to your Caforia account.
2. Go to ‘My Account’ -> ‘Order History’ and click the ‘Details’ button of the order you wish to cancel.
3. Click the ‘Cancel Order’ button at the bottom right of the ‘Order Information’ page and confirm your cancellation.
Once your order is cancelled, we’ll send you an email notification to let you know and we’ll also update your ‘Order History’ in your account to show the cancelled order.

ANY TIME RETURN POLICYAt Caforia, we aim to provide a 100% Customer Satisfaction Guarantee for our direct-sale products (Seller: Caforia, Manufacturer: David Health). Please note that for clearance sale products or countries outside of Canada, returns and refunds are not available unless the product is defective.

To ensure a smooth return procedure, please read the following conditions.

1. Contact ourCustomer Servicewith your order number, your name, the item(s) that you would like to return, and the reason for your return. Do not send the item(s) first without submitting the return request.
2. Customers are responsible for all return shipping charges except for damaged items or shipping errors.
3. Any outbound shipping charges paid will not be refunded if the order is returned.
Returns are typically received within two weeks from the time that you mail them. Once we receive your return, please allow approximately 2-10 business days for us to process a refund.
Refunds will be credited to your original method of payment. Once a refund is issued it can take up to 7 - 9 business days to process. However, it may take up to one billing cycle for some payment types.

Return Address(For products sold and shipped by Caforia ONLY)
Caforia.com
1111 Flint Road, #25
North York, ON, Canada
M3J 3C7
Tel: 416-739-8228